How do I complete the identity verification or KYC process on 9bdb, and what documents are required?

The 9bdb KYC process is simple and fully online. Log in to your account and navigate to the "Profile" or "Verification" section. You will need to upload three documents: (1) A clear photo of your National ID or passport — all text and images must be clearly visible; (2) A selfie holding your ID — this confirms that the document belongs to you; (3) Proof of address, such as a recent utility bill or bank statement (within the last 3 months). Images should be in JPG/PNG format and under 5MB. Verification is typically completed within 24–48 hours, and you will be notified via email/SMS.

Is 9bdb government-approved and licensed, or is it safe to trust?

Yes, 9bdb is a fully licensed platform regulated by an international gaming authority. We operate under a Curacao eGaming license and undergo regular audits. 9bdb uses 256-bit SSL encryption — the same level of security used in banking. All your personal information and financial transactions are fully protected. Over 500,000 active users in Bangladesh trust 9bdb because we pay out every winning bet on time with no hidden terms. We are GDPR compliant, meaning we follow the European Union's strict data protection standards. Your information is never sold to third parties.

9bdb | Privacy Policy — How We Protect Your Data

Section 1 — Types of Information Collected

Types of Information We Collect

9bdb collects specific personal information to operate the platform and deliver its services. This information is collected to verify your identity, meet legal requirements, and ensure a secure experience.

Information Collected at Registration:

Personal Identity: Full name, date of birth, national ID number
Contact Information: Mobile number, email address, residential address
Account Information: Username, password (encrypted), security questions
Payment information: bKash/Nagad/Rocket number, bank account details

Automatically Collected Technical Data:

Device Information: IP address, browser type, operating system, device ID
Cookies: For session tracking, saving preferences, and analytics
Usage data: Login times, betting history, game preferences, site navigation patterns
Location information: Approximate geographic location (for legal compliance purposes)

Documents collected for KYC verification:

Scanned copy of national ID or passport
Selfie photo holding ID card
Proof of address (utility bill or bank statement)

9bdb collects only necessary information. Your sensitive information regarding religion, politics, or health is not collected.

Section 2 — Purpose of Data Use

How We Use Your Information

9bdb uses your personal information only for legitimate and transparent purposes. Each type of information use has a specific reason.

Primary Purposes of Use:

Identity Verification: Verifying that you are 18+ years of age and hold only one account.
Service Delivery: Account management, bet processing, prize payout, transaction completion.
Fraud Prevention: To identify suspicious activity and prevent money laundering.
Legal Compliance: Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Customer support: To resolve your questions, issues, and disputes.
Platform improvement: Analyzing user experience and improving service quality.
Contact: Sending important notifications, promotional offers, and security alerts.
Responsible Gaming: Identifying signs of addiction and providing appropriate support.

Use for Marketing Purposes:

With your consent, 9bdb may send you SMS, email, or push notifications about new games, bonus offers, and special promotions. You can opt out of these communications at any time.

9bdb never stores your password, full credit card number, or PIN. Payment information is held in tokenized form.

Section 3 — Sharing Information with Third Parties

Sharing Information with Third Parties

9bdb shares your personal information only in very limited circumstances and only with necessary third parties. Under no circumstances is your information sold to marketers or data brokers.

Parties With Whom Information May Be Shared:

Payment processors: bKash, Nagad, and banks — to process transactions. They receive only the payment information necessary to complete the transfer.
Game providers: Slots and Live Casino game providers — to enable gameplay. They receive only limited data.
Security services: Fraud prevention and KYC verification service providers.
Law Enforcement Agencies: To comply with legal obligations, court orders, or investigation cooperation.
Regulatory Authority: To meet licensing requirements and support regular audits.

Terms of Sharing:

All third-party service providers operate under strict confidentiality agreements. They may use information only for specified purposes and are prohibited from using it for their own purposes.

Data Sharing Summary

Third Parties	Shared Information	Purpose
Payment processors	Name, mobile number, transaction amount	Deposit & Withdrawal Processing
Game Providers	User ID, bet amount, game preferences	Game Session Management
KYC Services	ID card, selfie, proof of address	Identity verification
Regulatory authority	Identity, transaction history	License compliance

Section 4 — Data Retention & Security Measures

Data Storage and Security Measures

9bdb applies industry-best-practice technology and procedures to protect your personal information. Our security measures are multi-layered and continuously updated.

Technical Security Measures:

SSL/TLS encryption: 256-bit encryption is applied to all data transmissions.
Database encryption: Sensitive information is stored in encrypted form.
Firewall Protection: Advanced firewall system blocks unauthorized access.
DDoS Protection: Servers are protected against cyberattacks.
Regular Security Audits: Regular audits by third-party security experts.
Access Control: Only authorized staff can access specific data.

Organizational security measures:

Strict privacy training and contracts for employees
Detailed Logs & Monitoring of Data Access
Regular Review & Updates to Security Policy
Incident Response Plan — a dedicated team prepared for data breaches

Data Retention Period:

Your information is retained as long as your account remains active. After account closure, data necessary to fulfill legal obligations may be kept for up to 5 years, then securely deleted.

In the event of a data breach or security incident, 9bdb will notify affected users within 72 hours and take necessary action.

Section 5 — Your Privacy Rights

Your Privacy Rights

As a 9bdb user, you have specific rights over your personal information. We respect these rights and make them easy to exercise.

Right to view information

You can request to view what personal information we hold about you at any time. We will provide a full report within 30 days.

Right to correct information

If your personal information is incorrect or outdated, you may request correction. We will update it immediately after verification.

Right to deletion of information

After closing your account, you can request that all your personal data be deleted. All information will be removed except where retention is required by law.

Data portability rights

You can request a copy of your data in a machine-readable format (CSV/JSON), making it easy to transfer to another service.

Right to Restrict Processing

You may request to limit or suspend processing of your information in certain circumstances.

Opt Out of Marketing

You can unsubscribe from promotional emails, SMS, or push notifications at any time. Every marketing message includes an unsubscribe link.

To exercise your rights: Email [email protected] or contact customer support chat. We will process your request within 7–15 business days.

Section 6 — Cookies & Tracking Technologies

Cookies and Tracking Technologies

The 9bdb website and mobile app use cookies and similar technologies to enhance your experience and analyze platform performance.

Types of Cookies & Their Use:

Essential Cookies: Login sessions, security verification — the site won't work without these. You cannot disable them.
Functional cookies: Remembers language preference, theme settings, last viewed games. For an enhanced experience.
Analytics cookies: Tracks site usage, popular pages, and user behavior. We use Google Analytics.
Marketing cookies: To show targeted advertising. You can disable these.

Control cookies:

You can block or delete cookies through your browser settings. Keep in mind that disabling certain cookies may affect the functionality of some site features. We provide a Cookie Management Panel where you can choose exactly which types of cookies to allow.

9bdb never stores sensitive information in cookies — no passwords, credit card numbers, or ID details.

Section 7 — Policy Changes & Updates

Policy Changes and Updates

9bdb reserves the right to update this Privacy Policy from time to time. Changes may be made due to legal requirements, technological improvements, or the introduction of new services.

All changes will be published on this page and the "Last Updated" date will be revised accordingly.
In case of significant changes, notifications will be sent via email or SMS
Continued use of the site after changes take effect will be considered acceptance of the updated policy.
You may request to view any previous version of this policy at any time.

We recommend checking this page regularly to stay updated on how your information is protected. Contact [email protected] with any questions or concerns.

9bdb Privacy Policy

How Your Information Is Protected